How to contact Cleverfind about support, privacy, security, billing, investment-content concerns, and unresolved grievances.
Contact channels
For account support, privacy requests, security reports, billing questions, or grievances, email support@cleverfind.in. For genuine business and integration enquiries, email business@cleverfind.in.
Cleverfind support will never ask for your password, broker password, trading PIN, UPI PIN, card CVV, or one-time password. Do not send unredacted bank statements, identity documents, or broker credentials by email unless a verified process specifically requires them.
Choose the right category
- Account and access: sign-in, session, profile, broker connection, import, or account-deletion issues.
- Privacy: access, correction, erasure, consent withdrawal, or questions about personal-data handling.
- Security: suspected account compromise, phishing, vulnerability, exposed credential, or security incident.
- Billing: duplicate, failed, unauthorised, pending, cancellation, or refund concerns when paid plans are available.
- Investment content: a material data error, misleading output, source problem, undisclosed conflict, or content that may appear to be regulated advice.
- General grievance: an unresolved service complaint or concern about how an earlier request was handled.
What to include
We may need to verify identity before disclosing, correcting, exporting, or deleting account data. Sending complete information helps us route and investigate the request without unnecessary delay.
- Your name and the email address or mobile number associated with the account.
- A concise description of the issue, the affected page or feature, and when it occurred.
- Relevant conversation, import, broker, or transaction identifiers where available.
- The outcome you are requesting and any earlier support reference.
- Redacted screenshots or documents only where reasonably necessary.
Response and resolution process
We aim to acknowledge a grievance within 48 hours and to resolve it within one month, or sooner where applicable law prescribes a shorter period. Complex requests, third-party investigations, security incidents, or identity verification may require more time; where appropriate, we will communicate the status and reason for delay.
A request may be closed where it is resolved, withdrawn, duplicated, unsupported after reasonable follow-up, abusive, or manifestly false or frivolous. Closure does not remove a remedy available under applicable law.
Escalating an unresolved grievance
If the first response does not resolve your concern, reply to the same email thread with the subject 'Escalation' and explain the unresolved point. The request will be reviewed by the designated Legal and Privacy Team or another responsible person according to the issue.
Cleverfind is not a SEBI-registered intermediary, so complaints about your trading account, order execution, broker charges, demat records, or broker conduct should also be raised directly with the relevant registered intermediary and through the regulatory redressal channel applicable to that intermediary.
Privacy and data requests
For a personal-data request, identify the right you want to exercise and the account involved. We may refuse or limit a request where required to retain information by law, protect another person, preserve security, prevent fraud, or establish or defend a legal claim, and will provide an explanation where required.
Urgent security reports
If you suspect unauthorised access, revoke unrecognised sessions where available, secure your email and mobile account, and contact support. If a broker account may be affected, contact the broker immediately through its official channel. For payment fraud, contact your bank or payment provider and use official cybercrime reporting channels where appropriate.
Security researchers should follow the responsible-reporting conditions in the Data Security Policy and avoid accessing user data or disrupting the service.
Legal and regulatory notices
Legal notices and valid government or law-enforcement requests may be sent to support@cleverfind.in with 'Legal notice' in the subject. The sender must include authority, contact details, legal basis, scope, and any required deadline. Cleverfind may verify the request and seek clarification before disclosure unless prohibited by law.
Electronic intake does not replace formal service at a registered office where applicable law requires another method. We may direct the sender to the appropriate service channel after verifying the request.